Business Analyst

About the Role

Our Client is seeking an experienced Business Analyst to support the MiECC initiative within the IT CSS End User Support team in Lansing, Michigan. The role focuses on translating business needs into functional specifications for Salesforce-based applications, ensuring seamless integration and user adoption. You will collaborate closely with stakeholders, developers, and QA teams to deliver high‑quality solutions that enhance operational efficiency. This position offers a hybrid work arrangement with on‑site presence on Tuesdays and Wednesdays, allowing you to balance remote collaboration with face‑to‑face engagement. Your contributions will directly impact the effectiveness of critical state services and the satisfaction of end users.

Key Responsibilities

• Gather and document detailed business requirements from stakeholders across the our client.
• Translate requirements into functional specifications and user stories for Salesforce development.
• Coordinate with development and QA teams to ensure accurate implementation and testing of features.
• Conduct user acceptance testing, identify defects, and work with teams to resolve issues.
• Facilitate training sessions and create user documentation for end‑user support.
• Analyze system performance and recommend process improvements to enhance efficiency.
• Maintain project documentation, status reports, and change logs in a centralized repository.
• Act as a liaison between technical staff and business users to ensure clear communication.
• Support ongoing enhancements and upgrades to the Salesforce platform as business needs evolve.
• Participate in regular stakeholder meetings to review progress and adjust priorities.

Required Skills & Experience

• Minimum 5 years of proven experience as a Business Analyst in a complex IT environment.
• Hands‑on experience working with Salesforce applications, including configuration and custom development.
• Strong background in QA and testing, with the ability to design test plans and execute test cases.
• Excellent analytical, problem‑solving, and documentation skills.
• Effective communication and stakeholder management abilities, capable of translating technical concepts to non‑technical audiences.
• Experience in a local, state, or our client setting is highly desirable.
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Professional certifications such as CBAP, PMI‑BA, or Salesforce Administrator are a plus.

Tools & Technologies

• Salesforce platform (Sales Cloud, Service Cloud, and related custom objects)
• JIRA or Azure DevOps for issue tracking and agile project management
• Confluence or SharePoint for documentation and knowledge sharing
• Microsoft Office Suite (Word, Excel, PowerPoint, Teams) for reporting and presentations
• Basic SQL for data extraction and reporting purposes
• Test management tools such as Zephyr or TestRail for QA activities
• Version control systems (Git) for collaboration with development teams

Work Schedule & Duration

• Contract length: 1 year with potential extension based on business needs.
• Hybrid work arrangement: Remote work on most days with mandatory on‑site presence Tuesdays and Wednesdays.
• Location requirement: Candidates must reside within 90 miles of Lansing, Michigan.

Interview Process

The selection process includes an initial 30‑minute virtual interview via Microsoft Teams, focusing on resume experience and soft skills. Successful candidates will then attend a one‑hour in‑person interview at the office, meeting with the hiring manager and members of the development team. Video participation and screen sharing are required for the virtual interview, and a brief photo will be requested for identification purposes.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States