Network Engineer

About the Role

This position supports Our Client in delivering reliable, high‑quality telephony services across the university campus. The role is fully onsite in Columbia, South Carolina, and works within a fast‑paced IT operations team that handles voice, voicemail, conference, and emergency communication systems. As a Network Engineer, you will lead technical projects, ensure 911 location accuracy, and provide advanced support for a complex enterprise telephony environment. Your work will directly impact the university’s ability to communicate effectively and maintain compliance with safety regulations.

Key Responsibilities

• Provide operational and advanced telephony administration, handling move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, IVR, vectoring, and call‑center functions.
• Maintain accurate 911 location information and ensure compliance with emergency communication standards.
• Create detailed technical documentation, knowledge‑base articles, and service notes for internal and customer use.
• Lead technical aspects of telephony projects, including design, configuration, and installation of media gateways, IP phones, and safety devices.
• Develop and enforce standards, processes, and configuration baselines for the enterprise telephony network.
• Perform quality‑assurance testing, vendor coordination for circuit provisioning, and outage resolution.
• Analyze vector routing, ARS routing tables, and route patterns to optimize call flow and system performance.
• Diagnose and resolve complex telephony issues, providing tier‑3 support for end‑users and other IT teams.
• Conduct surveys of existing telephone infrastructure and recommend technology upgrades or replacements.
• Utilize the Division of Information Technology ticketing system to track work performed, labor hours, and service metrics.

Required Skills & Experience

• 5+ years of experience in enterprise telephony administration and network engineering.
• Strong knowledge of voice, voicemail, conference, IVR, vectoring, and call‑center technologies.
• Experience configuring and troubleshooting media gateways, IP telephones, and safety devices (e.g., E‑9, E‑11).
• Proficiency in maintaining 911 location databases and ensuring regulatory compliance.
• Demonstrated ability to lead technical projects, develop standards, and produce clear documentation.
• Excellent customer‑service orientation with strong communication and interpersonal skills.
• US citizenship or legal residency; must be a South Carolina resident or willing to relocate at personal expense.

Tools & Technologies

• Enterprise telephony platforms such as Cisco Unified Communications Manager, Avaya Aura, or Mitel.
• VoIP protocols (SIP, H.323) and media gateway equipment.
• IVR and call‑center software (e.g., Cisco Unity, Avaya Call Center Elite).
• 911 emergency location systems and safety device management tools.
• Ticketing and work‑tracking systems used by the Division of Information Technology (e.g., ServiceNow, Remedy).
• Network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds).

Work Schedule & Duration

• 6‑month contract with the possibility of extension.
• Fully onsite at the university campus in Columbia, South Carolina.
• Start date: September 28, 2026.
• Candidate must be a South Carolina resident or relocate at own expense.

Interview Process

The interview process consists of two virtual rounds: an initial screening interview followed by a technical interview focused on telephony engineering concepts and problem‑solving scenarios.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States