Training Specialist

About the Role

Our Client is seeking a dedicated Training Specialist to support the implementation of the Child Welfare Information System (CWIS) across the state. In this role, you will analyze system functionality, design engaging classroom and eLearning content, and deliver training to adult learners who oversee child welfare programs. You will collaborate closely with business analysts, agile teams, and subject matter experts to translate complex software features into clear, actionable learning experiences. Your work will directly impact the effectiveness of state agencies in delivering high‑quality child welfare services.

Key Responsibilities

• Analyze CWIS functionality and translate technical features into learner‑centered training objectives.
• Design, develop, and maintain curriculum and instructional materials for classroom and virtual sessions.
• Create and update Adobe FrameMaker templates and scripts to support consistent course production.
• Facilitate instructor‑led classroom training and virtual workshops for state employees.
• Coordinate scheduling, logistics, and quality assurance reviews for all training deliverables.
• Collaborate with training developers, subject matter experts, and technical support teams to ensure content accuracy and relevance.
• Conduct needs assessments and gather feedback to continuously improve training effectiveness.
• Travel up to 30% of the time, including evenings and weekends, to deliver onsite training across the state.

Required Skills & Experience

• Minimum 3 years of experience in curriculum design and adult learning for social services or related fields.
• Strong understanding of child welfare programs and the social services ecosystem at county, regional, and state levels.
• Proven ability to research and evaluate case‑management software (e.g., NC FAST) and translate functionality into learning materials.
• Experience coordinating training schedules, preparing materials, and participating in quality assurance reviews.
• Collaborative experience working with training developers, subject matter experts, and technical support teams.
• Business analysis skills and proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with eLearning authoring tools and virtual facilitation platforms.

Tools & Technologies

• Adobe FrameMaker – template creation, scripting, and document management.
• Microsoft Office Suite – Word, Excel, PowerPoint for content development and reporting.
• eLearning authoring tools (e.g., Articulate Storyline, Captivate) for creating interactive courses.
• Virtual facilitation platforms such as Zoom or Microsoft Teams for remote training.
• Scheduling and project management tools (e.g., Outlook, SharePoint, Trello).
• Case‑management software (NC FAST/CWIS) for content analysis and needs assessment.

Work Schedule & Duration

• Contract length: 4 months (September 14, 2026 – January 25, 2027).
• Hybrid work model: onsite training sessions and remote preparation; travel up to 30% of the time.
• Travel may include evenings and weekends; mileage and per diem reimbursed per state protocol.

Interview Process

The interview process typically includes an initial phone or video screening with the recruiting team, followed by a technical interview with the Training Lead to assess curriculum design skills, and a final interview with the client manager to discuss role fit and expectations.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States