IT Trainer

About the Role

This position supports Our Client by delivering high‑impact IT training to staff across the Georgia our client. Working both on‑site at district offices and remotely via Microsoft Teams, the IT Trainer creates and updates instructional materials for a suite of custom and commercial applications. The role is pivotal in ensuring employees are proficient with desktop, web, and mobile tools, directly influencing operational efficiency and service quality. As a member of the IT Training Team, you will collaborate with technical experts and business units to continuously improve learning experiences.

Key Responsibilities

• Design, develop, and maintain training content—including PowerPoint decks, trainer guides, quick reference sheets, user manuals, storyboards, videos, and computer‑based training modules.
• Deliver instructor‑led training sessions on‑site at district locations (e.g., Gainesville, Tennille) and virtually through Microsoft Teams.
• Assess training needs by consulting with business units, then create or adapt courses to address identified gaps.
• Publish course offerings, manage learner enrollments, administer assessments, and track certifications within the Learning Management System (Oracle/Workday).
• Collect and analyze post‑training survey data to refine instructional methods and improve learner satisfaction.
• Coordinate and facilitate vendor‑provided training sessions, ensuring alignment with standards.
• Maintain accurate timecards, activity logs, and performance metrics for reporting to the Team Leader.
• Travel regularly to multiple district offices, delivering several classes per month while adhering to safety and scheduling protocols.

Required Skills & Experience

• 2+ years of experience delivering IT training to adult learners, preferably in a our client or transportation environment.
• Strong instructional design expertise with the ability to translate technical concepts into clear, engaging learning materials.
• Excellent verbal and written communication skills; capable of presenting complex information to diverse audiences.
• Proven ability to manage multiple training projects simultaneously while meeting deadlines.
• Experience with Learning Management Systems (Oracle or Workday) for course publishing, enrollment, and certification tracking.
• Ability to travel throughout the our client on a regular basis.
• Bachelor’s degree in Education, Instructional Design, Information Technology, or a related field (or equivalent professional experience).

Tools & Technologies

• Microsoft Teams – for virtual classroom delivery.
• Microsoft Word & PowerPoint – for creating documentation and slide decks.
• Scribe – for process documentation.
• TechSmith Camtasia – for screen‑capture video creation.
• Adobe Captivate – for interactive e‑learning modules.
• Articulate 360/Storyline – for advanced instructional design and rapid authoring.
• Oracle/Workday Learning Management System – for course management and reporting.

Work Schedule & Duration

• Contract period: October 19, 2026 – June 30, 2027.
• Hybrid work model: on‑site training at district offices several times per month and remote instruction via Microsoft Teams.
• Full‑time effort with flexibility to accommodate travel and varying class schedules.

Interview Process

The interview process typically includes an initial screening call followed by a technical interview conducted either via webcam or in person at a office. Candidates may be asked to demonstrate a sample training segment or discuss instructional design approaches.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States