Documentation Trainer

About the Role

This position supports our client’s effort to improve clinical documentation quality across the organization. As a Documentation Trainer, you will design, deliver, and continuously refine training programs that enable providers and clinical staff to use the Epic electronic health record efficiently and compliantly. You will work remotely while collaborating closely with informatics, IT, and clinical leadership teams based in the Raleigh/Durham area. Your expertise will directly influence patient care outcomes, regulatory compliance, and operational efficiency.

Key Responsibilities

• Design, build, and maintain a comprehensive training curriculum for clinical documentation workflows, including templates, SmartTools, and best‑practice guidelines.
• Deliver instructor‑led, virtual, and at‑the‑elbow training sessions to physicians, nurses, and ancillary staff.
• Create supporting materials such as manuals, eLearning modules, quick‑reference guides, and simulation scenarios.
• Serve as the subject‑matter expert for Epic documentation functionality, translating technical builds into user‑focused training content.
• Partner with application analysts and clinical informatics to stay current on system updates, regulatory changes, and workflow enhancements.
• Lead go‑live readiness activities, including command‑center support and post‑implementation coaching.
• Identify documentation improvement opportunities through metrics, user feedback, and workflow analysis, and recommend optimization strategies.
• Participate in governance committees and workgroups to align training initiatives with enterprise documentation standards.
• Evaluate training effectiveness using surveys, proficiency assessments, and performance metrics, and adjust programs accordingly.
• Provide ongoing support and mentorship to end users, ensuring sustained documentation quality.

Required Skills & Experience

• Epic certification as a Principal Trainer in Clinical Documentation (required).
• Minimum 5 years of experience delivering Epic clinical documentation training.
• At least 3 years of experience with Clinical Documentation Improvement (CDI) initiatives.
• Demonstrated ability to work independently, own training deliverables, and meet Epic’s rigorous standards.
• Strong understanding of regulatory and compliance frameworks such as Joint Commission and CMS requirements.
• Excellent communication, presentation, and adult‑learning facilitation skills.
• Bachelor’s degree in Nursing, Health Information Management, Health Informatics, or a related health‑care field (preferred).

Tools & Technologies

• Epic EHR – primary platform for documentation training and workflow design.
• eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate) for creating digital modules.
• Virtual classroom software (e.g., Microsoft Teams, Zoom) for remote instructor‑led sessions.
• Simulation environments and test instances of Epic for hands‑on practice.
• Documentation analytics dashboards for measuring training impact and compliance.

Work Schedule & Duration

• Contract length: 12 months (09/28/2026 – 09/27/2027).
• Remote work arrangement with occasional onsite collaboration in the Raleigh/Durham, NC region.
• Full‑time effort with flexible scheduling to accommodate training sessions across multiple shifts.

Interview Process

The interview process consists of a single webcam interview conducted via a virtual meeting platform. Candidates will be evaluated on their Epic certification, training experience, and ability to communicate complex documentation concepts effectively.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States