Knowledge Manager

About the Role

The Knowledge Manager will play a pivotal role in advancing Our Client's mission by creating, curating, and governing enterprise knowledge assets that drive efficient service delivery and informed decision‑making across state agencies. Working within a collaborative, hybrid environment, the incumbent will partner with internal subject‑matter experts, external vendors, and partner agencies to ensure critical information is accurate, accessible, and actionable. This position directly supports the North Carolina our client’s () strategic objectives, helping to break down information silos and preserve institutional memory. The role offers the opportunity to influence knowledge governance practices that have lasting impact on public‑sector IT operations.

Key Responsibilities

• Develop and maintain a long‑term knowledge‑management roadmap aligned with strategic and service‑delivery goals.
• Build and nurture partnerships with state agencies, research organizations, vendors, and internal SMEs to source and validate authoritative information.
• Monitor industry trends and public‑sector best practices, providing leadership with insights on emerging knowledge needs.
• Design and implement collaborative platforms such as SharePoint, Microsoft Teams, and digital forums to facilitate enterprise‑wide knowledge sharing.
• Create and enforce policies for knowledge asset retention, access, and security in compliance with state standards.
• Lead initiatives to capture, preserve, and transition legacy knowledge during staff or platform changes.
• Identify, gather, and synthesize knowledge assets from distributed systems, documentation repositories, and agency partners.
• Integrate knowledge resources with intranets, portals, and enterprise content‑management solutions to improve service management and onboarding.
• Leverage knowledge assets for staff education, end‑user training, and agency communications.
• Collaborate with IT teams to define architecture and ensure seamless integration of knowledge‑management tools.

Required Skills & Experience

• 12‑36 months of professional experience in knowledge management, information governance, or related fields.
• Strong analytical capability with the ability to collect, organize, and synthesize complex information.
• Excellent written and verbal communication skills, essential for drafting policies, creating documentation, and presenting insights to diverse stakeholders.
• Service‑oriented mindset with a proven track record of supporting internal customers and external partners.
• Experience developing and executing knowledge‑management strategies, roadmaps, or governance frameworks.
• Familiarity with public‑sector or our client IT environments is preferred.
• Bachelor’s degree in Information Management, Library Science, Business Administration, Computer Science, or a related discipline.

Tools & Technologies

• Microsoft SharePoint – for enterprise content storage, version control, and collaboration.
• Microsoft Teams – to create communities of practice and facilitate real‑time knowledge exchange.
• Digital forums and knowledge‑base platforms – for structured information dissemination.
• Enterprise Content Management (ECM) solutions – to integrate knowledge assets with portals and intranets.
• Standard office productivity suites (Microsoft Office, Outlook) for documentation and reporting.

Work Schedule & Duration

• Contract length: October 1 2026 – February 1 2027 (approximately 4 months).
• Hybrid work model: remote work with an onsite presence required once per month at the Raleigh office.
• Full‑time effort, adhering to Our Client’s standard business hours.

Interview Process

The interview process consists of a single webcam interview conducted by the recruitment team. Candidates will be evaluated on their knowledge‑management expertise, communication abilities, and cultural fit with Our Client.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States