Technician

About the Role

Our Client is seeking an experienced Technician to support and maintain the technology infrastructure for the our client’s our client. In this role, you will work in a fast‑paced, on‑site environment, ensuring that all client systems operate reliably and efficiently. You will collaborate closely with IT teams and end users to troubleshoot hardware and software issues, implement upgrades, and respond to emergencies such as weather‑related disruptions. Your work will directly impact the ability of transportation staff to deliver critical services across the state. This position offers a 12‑month contract with the possibility of extension, providing a stable and rewarding opportunity to grow your technical expertise.

Key Responsibilities

• Diagnose and resolve hardware, software, and network issues for end users and client systems.
• Install, configure, and maintain Windows and Linux servers, workstations, and network devices.
• Manage user accounts, permissions, and access controls within Active Directory and other identity platforms.
• Monitor system performance and proactively address potential bottlenecks or failures.
• Coordinate with vendors and internal teams to schedule and execute system upgrades and patches.
• Document troubleshooting steps, configuration changes, and standard operating procedures.
• Respond to emergency incidents, including weather‑related outages, and provide after‑hours support as required.
• Assist in the development and maintenance of backup and disaster‑recovery plans.
• Provide technical training and support to end users to improve system utilization.
• Maintain inventory of hardware and software assets and report discrepancies.

Required Skills & Experience

• Minimum 3–5 years of hands‑on experience in a technical support or system administration role.
• Strong knowledge of Windows Server (2012/2016/2019) and Linux (Red Hat, Ubuntu) operating systems.
• Proficiency with Active Directory, group policy, and user account management.
• Experience troubleshooting network connectivity, VPN, and remote desktop solutions.
• Familiarity with virtualization platforms such as VMware ESXi or Microsoft Hyper‑V.
• Basic scripting skills in PowerShell or Bash for automation and reporting.
• Excellent problem‑solving, communication, and customer‑service skills.
• High school diploma or equivalent; associate’s or bachelor’s degree in Information Technology or related field preferred.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

Tools & Technologies

• Operating Systems: Windows Server, Windows 10, Linux (Red Hat, Ubuntu)
• Directory Services: Active Directory, Azure AD
• Networking: routers, switches, firewalls, VPN, Wi‑Fi access points
• Virtualization: VMware ESXi, Microsoft Hyper‑V
• Backup & Recovery: Veeam, Windows Server Backup, Acronis
• Ticketing & Monitoring: ServiceNow, JIRA, SolarWinds, Nagios
• Remote Support: Remote Desktop, TeamViewer, AnyDesk
• Scripting: PowerShell, Bash, Python (basic)

Work Schedule & Duration

• Contract length: 12 months with potential for extension.
• Work arrangement: Fully onsite at 955 Park Street, Columbia, South Carolina.
• Candidate must be a current South Carolina resident; relocation is not permitted.
• Availability may be required during emergencies such as severe weather events and after normal business hours.

Interview Process

The selection process includes a single in‑person interview conducted at the client site. Candidates will meet with the IT team lead and a senior technician to discuss technical scenarios and assess problem‑solving skills.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States