Business Analyst

About the Role

This role supports Our Client by ensuring the seamless flow of employee benefits data between Workday and external benefits providers. You will operate in a fast‑paced, collaborative environment, acting as the critical bridge between business stakeholders, Workday functional and technical teams, integration developers, and provider partners. Your investigative work will directly impact employee experience, payroll accuracy, and compliance with benefits regulations. The position offers the opportunity to troubleshoot complex integration issues and drive continuous improvement across the benefits ecosystem.

Key Responsibilities

• Analyze and troubleshoot Workday‑to‑benefits‑provider integrations, reviewing data exchanged across systems.
• Trace end‑to‑end employee lifecycle transactions—including hires, transfers, compensation changes, payroll events, and terminations—to assess impact on benefits eligibility and enrollment.
• Investigate reported discrepancies, pinpointing root causes such as data quality issues, Workday configuration, benefit plan settings, integration logic, or provider‑side processing.
• Review integration outputs, inbound/outbound files, logs, reports, and provider responses to locate the origin of issues.
• Collaborate with benefits and retirement subject‑matter experts to understand business rules and expected outcomes.
• Partner with Workday functional teams, integration developers, vendors, and provider contacts to validate findings and implement corrective actions.
• Document root‑cause analyses, business rules, and recommended resolutions in clear, business‑friendly language.
• Distinguish true system defects from expected behavior and advise stakeholders on mitigation strategies.
• Provide ongoing support for stabilization of existing integrations and assist in the design of future enhancements.

Required Skills & Experience

• 5+ years of experience as a Business Analyst or Integration Analyst, preferably with Workday Benefits modules.
• Strong understanding of employee benefits administration, payroll processes, and related compliance requirements.
• Proven ability to trace complex transaction flows and perform root‑cause analysis across multiple systems.
• Excellent communication skills to translate technical findings into business‑focused recommendations.
• Experience documenting functional specifications, test cases, and issue resolution reports.
• Bachelor’s degree in Business, Information Systems, Human Resources, or a related field; relevant certifications (e.g., Workday HCM/Benefits, CBAP) are a plus.

Tools & Technologies

• Workday HCM/Benefits suite – configuration and functional support.
• Integration platforms (Workday Studio, Workday Integration Cloud, or comparable middleware such as Dell Boomi, MuleSoft).
• Data formats and protocols: XML, JSON, CSV, REST/SOAP APIs.
• Log analysis and monitoring tools for integration diagnostics.
• Microsoft Excel/Power Query for data validation and reporting.
• Issue‑tracking systems (e.g., JIRA, ServiceNow) for documenting and managing defects.

Work Schedule & Duration

• Contract length: September 1 2026 – June 30 2027 (approximately 10 months).
• On‑site work at Our Client’s Atlanta office; occasional remote or hybrid days may be permitted based on project needs.
• Standard business hours with flexibility to address urgent integration issues as they arise.

Interview Process

The interview process typically includes an initial recruiter screening, followed by a technical interview focused on Workday benefits integrations and problem‑solving scenarios. A final interview may involve a panel of functional and technical stakeholders to assess communication and collaboration skills. Interviews can be conducted via webcam or in‑person at the Atlanta location.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States