Business Analyst

About the Role

This role supports Our Client's Cybersecurity Program and Documentation Recovery initiative for Spartanburg County. The Business Analyst will work onsite in a collaborative IT environment, partnering with cybersecurity leaders and subject‑matter experts to create and maintain critical technical documentation. The position directly contributes to the county’s operational resilience by ensuring clear, accurate, and accessible SOPs, runbooks, and recovery procedures. Candidates will have the opportunity to influence documentation standards that affect both internal staff and the public they serve.

Key Responsibilities

• Gather and analyze business and technical requirements from IT leadership and cybersecurity teams.
• Develop, edit, and maintain comprehensive SOPs, runbooks, and recovery documentation for cybersecurity processes.
• Create clear, concise technical diagrams and flowcharts to illustrate complex workflows.
• Coordinate with stakeholders to validate documentation accuracy and ensure alignment with security policies and regulatory standards.
• Maintain a centralized documentation repository, enforcing version control and accessibility best practices.
• Conduct gap analyses to identify missing or outdated documentation and recommend remediation actions.
• Support the Cybersecurity Program by translating technical concepts into user‑friendly language for non‑technical audiences.
• Assist in preparing audit evidence and compliance reports related to documentation standards.
• Travel lightly to various county facilities as needed to gather information and conduct on‑site reviews.

Required Skills & Experience

• 3‑5 years of experience as a Business Analyst or Technical Writer, preferably within an IT or cybersecurity context.
• Strong ability to translate technical information into clear, actionable documentation such as SOPs, runbooks, and recovery guides.
• Excellent written and verbal communication skills, with a focus on accuracy and consistency.
• Proven experience gathering requirements from multiple stakeholders and managing documentation lifecycles.
• Familiarity with cybersecurity frameworks (e.g., NIST, ISO 27001) and IT service management concepts.
• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.

Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint) for document creation and formatting.
• Microsoft Visio or similar diagramming tools for process flowcharts.
• Collaboration platforms such as Confluence, SharePoint, or Jira for version control and stakeholder review.
• Basic understanding of security tools and terminology to accurately capture technical details.

Work Schedule & Duration

• 12‑month contract with the possibility of extension.
• Fully onsite (100% on‑site) at 366 N Church Street, Spartanburg, SC.
• Light travel to additional county offices and facilities as required.
• Candidate must be a South Carolina resident or willing to relocate at personal expense.

Interview Process

The process begins with a resume and portfolio review, focusing on prior technical documentation examples (2‑3 sanitized samples such as SOPs, runbooks, or recovery guides). Selected candidates then participate in a panel interview with IT leadership and subject‑matter experts to discuss experience, writing approach, and fit for the cybersecurity documentation initiative.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States