Business Operations Analyst

About the Role

Our Client is seeking a dedicated Business Operations Analyst to join the Office of Data and Analytics (ODA). In this pivotal role, you will be responsible for establishing and executing best practices that drive organizational efficiency and productivity. You will work closely with cross-functional teams to enhance data quality, support strategic planning, and ensure alignment with agency-wide Key Performance Indicators (KPIs). This position offers a unique opportunity to influence operational workflows, manage stakeholder relationships, and contribute to the overall success of data-driven initiatives within a dynamic our client environment.

Key Responsibilities

• Lead end-to-end data mapping efforts across various data sources and reporting layers to ensure accurate data flow.
• Document business definitions, transformation logic, and data lineage while coordinating with data owners to resolve definitional conflicts.
• Identify workflow inefficiencies and propose actionable solutions to improve team productivity and operational speed.
• Implement and monitor data quality rules, tracking exceptions and remediation activities to maintain high standards for data products.
• Maintain comprehensive metadata and glossary entries within the enterprise data catalog to ensure data accessibility and clarity.
• Develop standard operating procedures (SOPs) for change control and the data-mapping lifecycle, including the production of governance scorecards.
• Collaborate with the Office of Performance Excellence to track KPIs and support agency strategic planning initiatives.
• Track and audit purchase order expenditures and financial data to identify variances, support operational planning, and ensure budgetary alignment.
• Create training materials and deliver training sessions to staff on new operational procedures and data governance standards.
• Advise on relationship management strategies between the ODA and other divisions to foster collaboration and alignment.

Required Skills & Experience

• Bachelor's degree from an accredited university in Business, Management, or a related field, or equivalent practical experience.
• 3-5+ years of directly applicable experience in business operations, data analytics, or a similar analytical role.
• Exceptional analytical, conceptual, and problem-solving abilities with a focus on process improvement.
• Solid foundational financial literacy, including the ability to interpret budgets, cost drivers, and basic financial reports.
• Strong understanding of data governance principles, including data lineage, metadata management, and quality assurance.
• Excellent communication skills, with the ability to advise on stakeholder management and present complex operational data to non-technical audiences.

Tools & Technologies

• Data Cataloging Tools: Experience with enterprise data catalogs for maintaining metadata and glossaries.
• Business Intelligence & Reporting: Proficiency in tools used for KPI tracking and status reporting (e.g., Tableau, Power BI, or similar).
• Financial Systems: Familiarity with ERP or financial management systems for auditing purchase orders and budget tracking.
• Documentation & Collaboration: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and collaboration platforms like SharePoint or Confluence.
• Data Mapping & Lineage: Experience with data mapping tools or methodologies to document transformation logic.

Work Schedule & Duration

• Contract Duration: 12 months (Start Date: 12/01/26, End Date: 11/30/27).
• Work Arrangement: Onsite in Indianapolis, Indiana (Local candidates only).
• Location: 2N Meridian, Indianapolis.

Interview Process

The interview process for this role will be conducted via webcam only. Candidates can expect an initial screening followed by a technical/behavioral interview with the hiring team to assess fit for the business operations and data analytics responsibilities.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States