Configuration Analyst

About the Role

The Configuration Analyst plays a pivotal role in ensuring seamless identity management for a large state health system. Working closely with state and county administrators, the analyst supports provisioning, multi‑factor authentication enrollment, and access to critical reporting tools. In a hybrid environment, the analyst balances remote work with on‑site collaboration to troubleshoot production and training issues, driving reliable user access and system integrity.

Key Responsibilities

• Provision and manage user accounts within the North Carolina Identity Management (NCID) system.
• Enroll users in multi‑factor authentication (MFA) and verify successful activation.
• Grant and revoke access to the PATH NC reporting application as needed.
• Troubleshoot automated system issues and resolve tickets via ServiceNow.
• Analyze and interpret system logs to identify root causes of application problems.
• Collaborate with state and county administrators to address access requests and resolve incidents.
• Document configuration changes, troubleshooting steps, and best‑practice guidelines.
• Maintain clear, concise communication with stakeholders at all levels.
• Participate in on‑site support sessions on Wednesdays and Fridays.

Required Skills & Experience

• 3+ years of experience with browser‑based applications and user provisioning.
• 5+ years of experience researching, analyzing, and interpreting automated system problems.
• 1+ year of experience in an application‑support help desk environment.
• Strong analytical skills and the ability to translate technical issues into clear, actionable solutions.
• Excellent written and verbal communication skills, with a professional telephone etiquette.
• Experience with multi‑factor authentication (MFA) and identity management concepts is desirable.
• Basic understanding of the PATH NC application and its functionality is a plus.

Tools & Technologies

• ServiceNow (SNOW) ticketing system for incident management.
• North Carolina Identity Management (NCID) platform for user provisioning.
• Multi‑factor authentication (MFA) solutions for secure access.
• Browser‑based applications for reporting and configuration.
• Standard office productivity tools (e.g., Microsoft Office, email clients).

Work Schedule & Duration

• Contract length: 12 months (10/05/26 – 10/04/27).
• Hybrid work arrangement: remote work with required on‑site presence two days per week (Wednesdays and Fridays).
• Full‑time commitment of 40 hours per week.

Interview Process

The selection process begins with a webcam interview to assess technical knowledge and communication skills. Successful candidates may be invited to a second webcam interview with a panel of technical and managerial stakeholders.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States