Desktop Support Specialist

About the Role

Our Client is seeking a Desktop Support Specialist to join their Client Services Operations team. In this role, you will provide hands‑on technical support for a high volume of service desk requests across Edenton and surrounding counties. You will be responsible for installing, configuring, and troubleshooting computer hardware, software, and peripherals, while ensuring minimal downtime for end users. Your work will directly impact customer satisfaction and operational efficiency, and you will collaborate closely with network, data center, and application teams to resolve complex issues.

Key Responsibilities

• Respond to and resolve desktop support tickets with a focus on speed and accuracy.
• Install, image, and configure new computers, printers, and peripheral devices for end users.
• Perform user data migration and profile setup when hardware is replaced.
• Maintain and update the call tracking system with detailed status reports.
• Diagnose and troubleshoot hardware, software, and networking problems, escalating when necessary.
• Collaborate with network infrastructure and application teams to provide technical details for issue resolution.
• Lead small projects or initiatives to improve support processes and tools.
• Travel to Edenton and surrounding counties as required, managing travel expenses.
• Stay current with emerging technologies and recommend solutions to enhance service delivery.

Required Skills & Experience

• 3+ years of desktop support experience in a corporate or our client environment.
• Strong knowledge of Windows operating systems, Active Directory, email, and Citrix environments.
• Proficiency in imaging and deployment tools such as SCCM or Clonezilla.
• Experience with network protocols, printer configuration, and peripheral troubleshooting.
• Excellent communication skills, able to explain technical issues to non‑technical users.
• Ability to work independently and as part of a cross‑functional team.
• Project management skills with a track record of leading small technical initiatives.

Tools & Technologies

• Windows 10/11 operating systems
• Active Directory and group policy management
• Citrix Workspace and related authentication tools
• Imaging and deployment platforms (e.g., SCCM, Clonezilla)
• Ticketing and call tracking systems
• Remote support tools (e.g., TeamViewer, Remote Desktop)
• Basic networking equipment and protocols (TCP/IP, DHCP, DNS)

Work Schedule & Duration

• Contract length: 12 months (11/02/26 – 11/01/27)
• Onsite work required in Tyner and surrounding counties, with travel to Edenton as needed.
• Flexible schedule to accommodate peak support periods; primarily weekdays.

Interview Process

The interview process typically includes an initial screening followed by a technical interview conducted via webcam or in person, depending on the candidate’s location.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States