IT Support Technician

About the Role

Our Client is seeking an entry‑level IT Support Technician to provide frontline technical assistance to faculty, staff, and students within the College of Nursing. The role is fully onsite at the main campus and involves troubleshooting hardware, software, and network issues while delivering excellent customer service. The technician will support daily operations, maintain equipment inventory, and assist with special events such as ceremonies and evening sessions. This position offers a 2‑month contract with the possibility of extension, giving the candidate an opportunity to gain hands‑on experience in a university environment.

Key Responsibilities

• Respond to help‑desk tickets and provide timely resolution for hardware and software issues.
• Diagnose and repair desktop, laptop, and peripheral devices, including printers and scanners.
• Install, configure, and update operating systems and productivity applications.
• Assist users with network connectivity, VPN access, and Wi‑Fi troubleshooting.
• Maintain accurate documentation of incidents, solutions, and system changes.
• Collaborate with the IT team to prioritize and resolve escalated problems.
• Support on‑site events, including setting up equipment for ceremonies and evening sessions.
• Travel between USC buildings to provide consistent support across campus.
• Adhere to security policies, including background checks and E‑Verify compliance.
• Contribute to the knowledge base and share best practices with peers.

Required Skills & Experience

• High school diploma or associate degree in Information Technology, Computer Science, or a related field.
• 0–1 year of hands‑on IT support experience, preferably in an academic or corporate setting.
• Strong troubleshooting skills with a focus on Windows operating systems and common office software.
• Excellent customer‑service orientation and communication skills.
• Basic understanding of networking concepts (TCP/IP, Wi‑Fi, VPN).
• Familiarity with help‑desk ticketing systems and remote‑desktop tools.
• CompTIA A+ certification or equivalent is highly desirable.
• Knowledge of Active Directory, Office 365, and basic security practices is a plus.

Tools & Technologies

• Windows 10/11 operating system
• Microsoft Office 365 suite
• Active Directory user and group management
• Help‑desk ticketing platform (e.g., ServiceNow, JIRA)
• Remote‑desktop tools (e.g., Remote Desktop Connection, TeamViewer)
• Basic networking tools (ping, traceroute, ipconfig)
• Printer and peripheral management utilities
• Version control for documentation (e.g., SharePoint, Confluence)

Work Schedule & Duration

• Contract length: 2 months with potential for extension.
• Work arrangement: Fully onsite at the main campus; travel between USC buildings required.
• Availability: May include evening or weekend support for campus events.
• Candidate must be a current South Carolina resident; relocation not permitted.

Interview Process

The selection process consists of a single virtual interview conducted via video conference. Candidates will be evaluated on technical knowledge, problem‑solving approach, and customer‑service mindset.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States