Ivanti Developer

About the Role

Under broad supervision, the Ivanti Developer will configure, customize, enhance, and support the Ivanti Neurons for ITSM platform for our client. The role works closely with business users, OIT teams, and project stakeholders to translate service‑management requirements into functional workflows, automation, and reporting solutions. You will operate in an Agile delivery environment, participating in two‑week sprint cycles and collaborating with PMs, BAs, QA, and developers. Your contributions will directly impact the efficiency and reliability of the client’s IT service management operations.

Key Responsibilities

• Collaborate with business users and technical stakeholders to gather, document, and translate service‑management requirements into scalable Ivanti solutions.
• Configure, customize, and enhance Ivanti Neurons workflows, business rules, forms, layouts, business objects, dashboards, and reports.
• Develop and maintain Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules.
• Design, build, and support integrations using REST APIs, JSON, and other supported methods, troubleshooting data and workflow issues.
• Create service‑management reporting and operational dashboards; leverage SQL for data extraction and SSRS for report generation.
• Prepare and maintain comprehensive technical documentation, including configuration guides, workflow diagrams, deployment instructions, and change/release notes.
• Support system testing activities, including User Acceptance Testing (UAT), environment promotions, production deployments, and post‑production validation.
• Participate in Change Advisory Board (CAB) processes and manage ITSM platform change requests through implementation and closure.
• Work within an Agile/CI‑CD delivery model, contributing to sprint planning, daily stand‑ups, and sprint reviews.
• Provide ongoing platform operations support, troubleshooting, and continuous improvement recommendations.

Required Skills & Experience

• Minimum of 2 years hands‑on experience configuring, developing, or supporting an enterprise ITSM platform.
• Strong proficiency in Ivanti Neurons for ITSM configuration and customization.
• Experience with comparable ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or ManageEngine ServiceDesk Plus.
• Proficient in building integrations using RESTful APIs and JSON.
• Solid SQL skills for data queries, reporting, and troubleshooting; experience with SSRS is preferred.
• Understanding of ITIL best practices and service‑management processes.
• Experience working in Agile environments, participating in two‑week sprint cycles and CI/CD pipelines.
• Excellent communication skills to interact with both technical and non‑technical stakeholders.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• ITIL Foundation certification is a plus.

Tools & Technologies

• Ivanti Neurons for ITSM – primary platform for workflow and service‑catalog development.
• REST APIs & JSON – for system integrations and data exchange.
• SQL & SSRS – for reporting, analytics, and troubleshooting.
• Comparable ITSM platforms (ServiceNow, BMC Remedy, Jira Service Management, ManageEngine ServiceDesk Plus) – for cross‑platform knowledge.
• Agile project management tools (e.g., JIRA, Azure DevOps) – for sprint planning and tracking.
• Version control systems (e.g., Git) – for managing configuration scripts and documentation.
• CI/CD tools (e.g., Jenkins, Azure Pipelines) – for automated deployments.

Work Schedule & Duration

• Contract length: October 1, 2026 – June 30, 2027 (approximately 9 months).
• On‑site work at the client’s Atlanta office (200 Piedmont Ave, SE, West Tower, Suite 1016A, Atlanta, GA 30334); hybrid arrangements may be discussed.
• Standard business hours with flexibility to support release windows as needed.

Interview Process

The interview process typically includes an initial phone screening with the recruiter, followed by a technical interview focused on Ivanti ITSM configuration and integration scenarios. A final interview may involve a practical demonstration or case study and can be conducted via webcam or in person at the client’s Atlanta location.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States