Mobile Deployment Technician

About the Role

Our Client is seeking a Mobile Deployment Technician to support its Unified Endpoint Management (UEM) team during a large‑scale mobile device refresh initiative. The role will be based at the Valerie C. Woodard our client Center in Charlotte, NC, and will involve hands‑on configuration, deployment, and support of mobile devices for county employees. The technician will play a critical role in ensuring secure, efficient, and seamless device roll‑outs while maintaining compliance with IT security standards. This position offers the opportunity to work closely with cross‑functional teams, contribute to a high‑visibility project, and develop expertise in mobile device management.

Key Responsibilities

• Configure and set up mobile devices in alignment with the county’s Evergreen Refresh program.
• Coordinate device deployments to end users, including scheduling, logistics, and hand‑off procedures.
• Track and process returned devices for secure e‑cycling and disposal in accordance with county policy.
• Provide first‑line support for break/fix issues, troubleshooting, and user inquiries related to county‑issued mobile devices.
• Collaborate with the UEM team to ensure smooth device transitions and minimal disruption to operations.
• Maintain accurate deployment, inventory, and support documentation.
• Ensure compliance with IT security standards and best practices during all deployment and support activities.
• Assist in the planning and execution of large‑scale device deployment projects.
• Participate in continuous improvement initiatives to enhance deployment processes and user experience.

Required Skills & Experience

• Minimum of 3 years of hands‑on experience with mobile device deployment and configuration, including iOS platforms.
• Proficiency with Mobile Device Management (MDM) platforms such as Microsoft Intune or AirWatch.
• Strong troubleshooting and problem‑resolution skills with a customer‑service orientation.
• Excellent organizational skills for managing device scheduling, tracking, and hand‑offs.
• Ability to work collaboratively in a team environment while maintaining high standards of IT security.
• Attention to detail and commitment to maintaining accurate documentation.
• High school diploma or equivalent; an associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Tools & Technologies

• Mobile Device Management platforms – Microsoft Intune, AirWatch, or equivalent.
• iOS operating system for device configuration and support.
• Unified Endpoint Management (UEM) tools and processes.
• Ticketing and asset management systems (e.g., ServiceNow, Jira).
• Microsoft Office Suite for documentation and reporting.
• Basic scripting or automation tools (e.g., PowerShell) for device provisioning.

Work Schedule & Duration

• Contract length: 10/01/26 – 06/25/27 (approximately 9 months).
• Work arrangement: Onsite, in‑person only at the Valerie C. Woodard our client Center.
• Standard work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. (subject to project needs).

Interview Process

The interview process typically includes an initial phone or video screening, followed by an in‑person technical interview with the UEM team, and a final on‑site interview with the hiring manager. Candidates may be asked to demonstrate device configuration skills or troubleshoot a sample scenario.

Position Details

• Employment Type: Contract
• Duration: Approximately 12 months (with potential for extension)
• Work Authorization: Must be authorized to work in the United States